Technical Support
Media Tools offers maintenance, repair and upgrade services for your Non-Linear editing system. Whether it is a Media 100, Pinnacle, Apple or others, we can work on your system at our facility and get it going again or recommend software or hardware upgrades. We charge an hourly rate for this in-house service. We also do on-site upgrades and maintenance along with complete integration of your new system.
 Media 100 Tech Support & Services
Media 100 prides itself on customer service and support. From industry acclaimed Platinum Support Services to our own dedicated Customer Advocate, with Media 100, help is always close at hand.
* Platinum Support Services
Click on the banner above to be taken to Matrox Online Support
or call:
1-800-810-2550
 For IBM Support call: 1-800-426-7763 or Online at:
www-1.ibm.com/support/
 Click Here to got the Sonic Support Page. Note that support areas for Sonic DVDit!, Sonic DVD Creator, SonicStudioHD, and Sonic DVD Fusion can be found within their respective product areas on the Web site. Customers can also find information by searching the Sonic Support Knowledge Base.
Customers can download keyfiles for DVD Creator, DVD Fusion, and SonicStudio HD from these individual product support pages.
Contacting Customer Support
Phone: 1-888-SONIC97
Phone: 415-893-7000
Fax: 415-893-8008
For Support on other products that Media Tools represents,
please call us at 425 603-9000
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